Trouble Uploading a Screenshot for a Daily Mission Entry

Trouble Uploading a Screenshot for a Daily Mission Entry

If you're having trouble uploading a screenshot to complete a daily mission entry, you're not alone. This article explains the most common causes and what to do if your file won't upload.

Common Reasons a Screenshot Upload Fails

• File size is too large – The most frequent cause of upload failures is a file that exceeds the allowed size limit. Try reducing the file size before uploading.
• Unsupported file format – Make sure your screenshot is saved as a supported image type (e.g., JPG or PNG).
• Temporary platform issue – Occasionally, a short-lived technical issue on our end can prevent uploads from going through. These are usually resolved quickly.

What to Try

1. Check your file size. If your screenshot is large, compress it using a free tool such as TinyPNG or your device's built-in image editor before uploading again.
2. Check the file format. Rename the file extension to .jpg or .png if it is saved in another format.
3. Try a different browser or device. Sometimes switching browsers (e.g., from Safari to Chrome) or using a different device resolves upload issues.
4. Clear your browser cache and try again.
5. Wait and retry. If the problem appeared suddenly and your file worked previously, it may be a temporary issue on our side. Wait a short time and try submitting again.

What Happens If I Miss My Daily Entry?

We understand how frustrating it is to lose a daily entry opportunity due to a technical issue. If you believe a platform error caused you to miss your daily chance, please contact our support team via the live chat widget and provide:

• The date and time you attempted to upload
• A copy of the screenshot or file you were trying to submit
• A brief description of the error you saw

Our team will review your case and do their best to assist you.

Still Having Issues?

If the problem persists after trying the steps above, reach out to us through the live chat widget on the competition page. Please include the file you're attempting to upload so our team can investigate quickly.